Concierge Assistance Overview

How you can get the most out of our Concierge Assistance.

What Is Concierge Assistance?

Our Concierge Assistance service provides all clients with on-demand support courtesy of our threat intelligence and security operations experts. We will provide email and phone-based customer support to answer your cybersecurity, privacy, and identity theft questions; provide advice and guidance on best practices; and troubleshoot issues with any BlackCloak software. Examples of assistance include phishing email review, SIM card review, router security review, and VPN recommendations, among many other topics.

Examples of How We Can Help You

When we say every question is worth answering, we mean it. Here are some examples of common questions from our busy clients:

• Is this a phishing email or text message?
• I received a data breach notification letter, what do I do now?
• How do I stop receiving spam calls?
• What do I do if my data is on the dark web?
• How do I update my device?
• How can I secure my social media accounts?
• What are things I can do to help keep me safe while traveling?
• Should I be saving my passwords onto my browser?
• What is the safest browser to be using while searching the web?
• Why is my device showing as red?
• I have a new device that I would like to get onboarded, what should I do?
• I recently got a new phone, what should I do about my old phone that is showing on the app?
• I have a security alert on my phone?
• How do I change email addresses in my account?
• What is the best brand for a home security system?
• How can we secure my children’s gaming devices?

General Support Hours of Operation

Clients can tap the Concierge Assistance service Monday through Friday 8AM to 8PM ET to answer any question about your digital life. For our Principal clients, we extend the service to include weekends from 8AM to 6PM ET as well, giving peace of mind seven days a week. If your general inquiry reaches us outside of our normal support hours for your plan, you will hear back from us on the following business day.

Need Assistance?

The Concierge Assistance service is a valuable element of BlackCloak. Remember, no question is too small, and no question goes unanswered. So don’t ever hesitate to take advantage of this unique resource and schedule your session today through the Concierge tab in your BlackCloak app.