Identity Verification FAQ

What is the new Identity Verification feature from BlackCloak?

• This new feature, launching in early June, allows BlackCloak members to send a verification request through the BlackCloak app to anyone who contacts them via call, email, video, or text. The recipient can then confirm their identity, providing an extra layer of security and confidence in the interaction.

Why is BlackCloak launching this Identity Verification feature now?

• We are seeing a significant rise in sophisticated impersonation attacks, particularly those leveraging deepfake technology and social engineering tactics. These attacks are becoming incredibly difficult to detect and pose a serious threat to individuals' finances and reputations. Our Identity Verification feature is a proactive measure to combat these evolving threats and provide our members with greater control over their communications.

How does the Identity Verification feature address the threat of deepfakes?

• While our solution protects against all types of impersonation, it directly tackles the challenge of deepfakes by allowing the recipient of a suspicious communication to independently verify the sender's identity through a trusted channel – the BlackCloak app. This bypasses the manipulated content of the deepfake itself.

Is this feature only for deepfakes, or does it protect against other types of impersonation?

• Our Identity Verification feature is designed to protect users against all scam and impersonation attacks, not just those involving AI or deepfakes. It's a universal tool for confirming the identity of anyone contacting you.

The press release mentions executives and board members being targeted. Is this feature only for them?

• While the press release highlights the specific risks faced by executives, this Identity Verification feature will be available to all BlackCloak members, including individuals and families. Everyone is potentially vulnerable to impersonation attacks.

How user-friendly is the Identity Verification feature?

• It's designed to be simple and intuitive. When a BlackCloak member receives a suspicious communication, they can quickly send a verification request through their BlackCloak mobile app. The process for the recipient to confirm their identity is also straightforward. We will provide detailed instructions to all members upon launch in June.

The Ponemon Institute research highlights that 59% find deepfakes hard to detect. How does this feature help with that statistic?

• Because deepfakes are so convincing, relying solely on visual or auditory cues is no longer sufficient. Our Identity Verification feature provides an independent method of confirmation, removing the need to detect the often-undetectable manipulations of a deepfake. It shifts the focus to verifying the identity directly.

The press release mentions this is part of BlackCloak's Digital Executive Protection solution. If I'm an individual member, how does this benefit me?

• Even as an individual member, you benefit from the same robust security principles that underpin our services and solutions. This feature brings enterprise-grade security directly to your personal digital life, offering enhanced protection against a wide range of impersonation threats.

When will this Identity Verification feature be available to BlackCloak members?

• The Identity Verification feature will be rolled out to all BlackCloak members in early June. We will provide detailed instructions on how to enable and use the feature at that time.

Can prospects get an early look at the Identity Verification feature?

• Yes, absolutely! If a prospect is interested in seeing an early demonstration of the new Identity Verification feature, please let us know, and we will be happy to arrange a preview for them.