Concierge Assistance
We will provide email and phone-based customer support to answer your cybersecurity, privacy, and identity theft questions; provide advice and guidance on best practices; and troubleshoot issues with any BlackCloak software. Examples of assistance include phishing email review, SIM card review, router security review, and VPN recommendations, among many other topics.
Availability for all plans is 24 hours a day, Monday through Friday. Under the Principal Plan, availability is 24/7, seven days a week.
Home Network Scan
We will scan your home network for devices that are accessible from the Internet (e.g., security cameras, home automation system, routers, etc.). For a detailed overview of our home network scanning capabilities, consult this guide
Device Protection & Monitoring
BlackCloak will do all of the following remotely:
- install cybersecurity monitoring software on Covered Devices
- provide an initial assessment of Covered Devices
- continuously monitor Covered Devices
- attempt to remove any known quantifiable threats that are detected
- remediate as much as possible any damage caused by known quantifiable threats
- provide guidance to your device manufacturer in the event damage has occurred
Deep/Dark Web Scan
Using email addresses you provide, we will continuously scan the Deep/Dark web to find exposed passwords for any accounts associated with those email addresses.
Device Privacy Hardening
We will review and suggest changes to your privacy, security, tracking, and other settings on each of your Covered Devices.
Credit Monitoring, Identity Theft Protection & Identity Theft Insurance*
Through our in-app Identity Theft Protection and Credit Monitoring offering, we provide identity theft monitoring, credit monitoring and up to $1 million dollars of identity theft insurance, where available by jurisdiction.*
Personal Information Removal from Data Brokers
We will file opt-out requests to the top Internet data broker websites that host your personal information. For a list of sites covered, please click here.
Deception
By creating a fake service (often called a honeypot) within the BlackCloak application, we will get immediate alerts when it is scanned forewarning us that someone is trying to access your data. Plus, the fake service will act as a distraction from your real data.
BotNet Scanning
BlackCloak will scan our threat intelligence databases for your home and device IP addresses to determine if any devices have been or are currently communicating with known malware servers.
Dual-Factor Authentication Training
We will provide training sessions for dual-factor authentication set-up on your email, bank accounts, and social media that natively offer such a solution.
Encrypted Password Safe Training
We will provide training sessions on third-party solutions that offer encrypted password safes for storing usernames and passwords.
VPN
We will provision a VPN application for each adult to use on Covered Devices with a dedicated username and password that you will control.
| *Identity Theft Protection insurance documentation available upon request. Please refer to the actual policies for terms, conditions, and exclusions of coverage. Coverage may not be available in all jurisdictions. |