Questions About the BlackCloak VPN

The BlackCloak VPN is a helpful tool you can use to protect yourself when you are using the internet outside of your home network. You may have some questions about how our VPN works, and this guide seeks to answer some of the questions you may have before you connect.

What is a VPN?
A virtual private network is an encrypted connection between two endpoints. VPNs hide your IP address from trackers and loggers on various websites and encrypts all data sent to and from your network, protecting your online activity from anyone who wishes to see it. To learn more, watch our on-demand webinar on how VPNs work.

How Do I Access the BlackCloak VPN?
You can access the BlackCloak VPN either through our mobile app, or on desktop, whether its on Windows or a Mac.

Can I Use My BlackCloak VPN Anywhere?
The BlackCloak VPN can be used in almost any situation, and is highly recommended when using the internet in a public space, as public Wi-Fi networks normally have poor security measures in place. This allows cybercriminals to view the traffic taking place on the network.

Users may have trouble connecting to the VPN if a captive portal is in place. Additionally, more and more airlines are prohibiting the use of VPNs and kicking users off VPNs when attempting to connect. Before you hit the sky next, be sure to turn off the BlackCloak VPN if you plan on using the internet during your plane ride.

How Does BlackCloak's VPN Differ From Other VPNs on the Market?

• BlackCloak's VPN is supported by our comprehensive concerige services.
• As the VPN is built into the BlackCloak app's ecosystem, we make sure it is patched and up-to-date.
• BlackCloak does not store any of your VPN traffic history, an assurance not all VPN vendors can make.
• BlackCloak proactively provides support for evolving VPN security protocols, meaning our VPN is always powered by top-of-the-line technology.

If you have questions related to specific VPN clients and how they compare to BlackCloak, please reach out to the Concierge team and our staff will provide you with the information you need.