Understanding the BlackCloak App
7 Articles in this category
Helper Tool Warning - Mac OSX
You may see a dialogue box asking you to install a “Helper Tool.” It will look like this. You will see this dialogue box appear in certain situations: After upgrading your Apple computer OS to Snow Leopard (10.6) or newer Or after instal...
Updated on : 29 Mar 2023
Common Reasons Why Your Device May Be Red or Orange
Below is a list of the top reasons a mobile device or computer may display RED or Orange in the BlackCloak App. MOBILE DEVICES System Up-to-Date - If this status is displaying RED , it is likely that you need to update the Operating S...
How to Turn Orange Lights to Green in Your BlackCloak App
In this video, learn how to change an orange light back to green within your BlackCloak application.
Logging into BlackCloak (Desktop)
Learn how to login to the BlackCloak application. If enrolling a mobile device for the first time, simply email the team and we'll provide you with your login details. If enrolling a computer, we ask that you schedule a 15min support session.
Logging into BlackCloak (Mobile)
Learn how to log into your BlackCloak mobile application.
Understanding the Colors in the App
Learn about what the different colors found within the BlackCloak application stand for. Click here for the Common Reasons Why Your Device May Be Red and Next Steps
Updated on : 30 Mar 2023
How to Add Assets in the BlackCloak Mobile App
Learn how to add physical and digital assets in your BlackCloak mobile application.