Understanding the BlackCloak App

Learn how to update your device's operating system through the BlackCloak mobile application.

You may see a dialogue box asking you to install a “Helper Tool.” It will look like this. You will see this dialogue box appear in certain situations: After upgrading your Apple computer OS to Snow Leopard (10.6) or newer Or after instal...

Below is a list of the top reasons a mobile device or computer may display RED or Orange in the BlackCloak App. MOBILE DEVICES System Up-to-Date - If this status is displaying RED , it is likely that you need to update the Operating S...

In this video, learn how to change an orange light back to green within your BlackCloak application.

Learn how to login to the BlackCloak application. If enrolling a mobile device for the first time, simply email the team and we'll provide you with your login details. If enrolling a computer, we ask that you schedule a 15min support session.

Learn how to log into your BlackCloak mobile application.

Learn about what the different colors found within the BlackCloak application stand for. Click here for the Common Reasons Why Your Device May Be Red and Next Steps

Learn how to add physical and digital assets in your BlackCloak mobile application.