Enrolling in Identity Theft & Credit Monitoring

Enrollment in the Identity Theft & Credit Monitoring feature takes just a few minutes and is completed entirely in the BlackCloak mobile app.

Note: Credit Monitoring is included on all plans, while ID Theft coverage is plan-specific. Review your plan's Services page in the BlackCloak app (ID Theft > Identity Protect > Services), or check with our Concierge team, to confirm whether ID Theft is included on your plan.

• Have your information ready.  You'll need your Social Security Number and a valid mobile phone number to complete identity verification.

• Enter your legal information.  Enrollment relies on an identity verification check through Experian, our third-party credit vendor, so the information you enter must match your official records exactly.

From the BlackCloak mobile app, select ‘ID Theft’ from the bottom navigation bar, then choose to enroll in Identity Theft & Credit Monitoring. You'll be guided through the following steps:

Step 1: Add your personal information.

Enter your first name, last name, and current address, then select Next.

Step 2: Add your date of birth, SSN, and contact details.

Enter your date of birth, Social Security Number, phone number, and email, then select Submit.

Step 3: Answer your identity verification questions.

Select the correct answer to each question, then select Submit.

Step 4: You're all set.

Once verified, all services, including insurance coverage, are enabled, and your ID Theft & Credit Monitoring dashboard will load automatically.